Why do you require payment before service? And only confirm service once payment is received?
We understand plans change. We are also not the assuming type. You know what that say about that ;) To ensure everyone is on the same page, payment is your confirmation the service is still needed. Plus we don’t want to be bill collectors, that’s a bummer.
Why isn’t it the same caregiver & you work as a team?
We believe work life balance is important. We also support our caregivers artistic endeavors. We want to be able to give them days off for rest, pursuits and opportunities that arise. Secondly, there’s always a caregiver for backup in case someone gets sick or has an emergency, your furry friends isn’t left high and dry.
Venmo is the easiest, simplest, fastest payment method we have found.
When do you make your schedules?
We make our schedule weekly on Sundays at 6pm. That being said it sure does help us out to have requests sooner and gives you more of an opportunity to have the availability you need.
Why are the client profiles so important?
We get A LOT of emails. Some not as time sensitive as others. To ensure the caregiver who will be seeing your furbaby has all the info they need the client profile is the way to go. We check this at every visit for new information and to verify details. Please be detailed. We don’t live in your house. Something obvious to you is not obvious to us. We want to take care of them the best way we can. We have the most success when clients utilize this tool and are very detailed. Details get lost in emails. The client profile can be accessed at any time.
Download the app:
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Why don’t you utilize text messaging?
We used to. It was a hot mess. Texts at 4am aren’t cool. Texts can’t be saved, searched or archived. We like to streamline information.
Why don’t you have someone answering a phone?
We are not a brick & mortar business. We don’t have someone sitting at a desk all day. We are all out in the field every day focusing on the pups & kitties we are with. This allows us to 1. focus on task at hand 2. focus on your request / question when we have ample time to do so.